Engaging AI Assistant for Authentic Recommendations: LetiFly enhanced its on-site search with a ShopSmart AI-powered Décor Assistant that enables customers to engage in natural conversations about their home décor needs and preferences. Now, customers can search for a modern pendant lamp by sharing an inspiration photo they took on vacation or look for a “curvy retro green vase” and find precisely what they are looking for. The Décor Assistant helps customers find a product they love quickly, bypassing the need to navigate through the main menu or type generic keywords that don’t deliver the desired results.

Interactive Product Page Experience for Informed Purchasing Decisions: On product detail pages, LetiFly uses ShopSmart to help customers engage in natural language conversations with an AI assistant to obtain answers to questions about style, color, size, usage, installation, and more. This experience empowers customers to add a purchase to their cart with certainty and confidence.

Data-Driven Insights for Superior Experience: LetiFly gathers unique insights into customer interactions on its site through ShopSmart. These insights reveal customer preferences, usage patterns, and values, enabling LetiFly to deliver an unmatched shopping experience.

Leticia Hernandez notes, “With this information in hand, we can deliver an unmatched shopping experience that addresses all needs of our home decor clientele.”